Privacy Statement

1. Introduction

DEFENDANTS CLAIMANTS ACTIONS (DCA) LTD (“DCA”) is committed to protecting and respecting your privacy. This policy helps you to understand how any personal information we collect from you, or that you provide to us, will be processed. By accessing or using our website, you agree to be bound by the provisions set out below. If you do not agree to be bound in this way, do not continue to access or use our website. We may modify these provisions at any time. Any such modifications are effective immediately from the time they are published on our website. You agree to review these provisions regularly to ensure you become aware of any modifications to them.

2. Information We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect information in the following ways:

  • When you contact us by telephone, by e‐mail, or on this website
  • When you register on our website to use our services; and
  • By way of cookies, such as details of your visits to this website and resources you access. 

We provide this website as a public service. We do not collect personal information about you when you visit our website unless you choose to provide that information to us. We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to:

Site functionality – These cookies are required for the operation of our website. They do not contain any personal information and are automatically deleted when you close the browser (session based)
Performance – These cookies allow us to count page visits and traffic sources so we can measure and improve our site. We use a service called Google Analytics

3. How Do We Use Your Data

Requesting a service from us

If you request contact from us, we will store your name, geographical address including postcode, email address and phone number(s), which we will use to communicate with you. If you request a quotation, we will store your name, geographical address including postcode, email address and phone number(s), which we will use to communicate with you. We will also store information about your requirements and preferences regarding the services for which you are requesting a quotation.

Ordering Services

If you order from us, we will store your name, geographical address including postcode, delivery address including postcode, email address and phone number(s) to contact you, if necessary, about your order and to deliver services that you have purchased.

Marketing and Communications

Data will be used to make suggestions and recommendations to you about services that may be of interest to you which is necessary for our legitimate interests (to develop our products/services and grow our business).

4. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, for example:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

We will comply with the requirements of all relevant data protection legislation in force from time to time. In particular, you may request a copy of any personal data held by us about you, upon written application. If you believe that any personal information we hold about you is incorrect or incomplete, please contact us immediately. Any information found to be incorrect will be corrected. You have the right to ask us not to process your personal data for marketing purposes. Should you wish to exercise your right to prevent such processing by indicating this on the forms we use to collect your data. You can also exercise the right at any time by contacting our Company Secretary at 1st Floor Woodgate Studios, 2 - 8 Games Road, Barnet, Hertfordshire, EN4 9HN.

5. Data Security

DCA values its clients’ privacy as a priority – we use appropriate security measures to protect the information you give us. However, while we do as much as we can to protect your personal information, clients must accept that no Internet data transmission can be guaranteed secure from access by unintended recipients, and we can’t be held responsible for any breach of security unless it’s due to our negligence.

6. Data Retained?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. International Transfer

We do not transfer your personal data outside the European Economic Area (EEA).